Knowledge of principles and processes for providing customer service.High School Diploma or equivalent required.Available to work when needed, including weekends, holidays, and nights.Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused.Willingness to assume overall responsibility relative to the performance of the position.Excellent verbal and written communication skills.Maintain interpersonal working relationships among all Team Members and the public.Ability to maintain high levels of confidentiality and integrity.

Performs simple bookkeeping activities, such as balancing cash accounts.

Contacts housekeeping or maintenance staff when guests report problems.

Advises housekeeping staff when rooms have been vacated and are ready for cleaning.

Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.

Answers PBX calls and routes calls to proper extension.

Uses player CMP system to make Marketing offer reservations.

Keeps records of room availability and guests’ accounts on computer.

Issues room keys and relays instructions to bellhops.

Verifies guest identification and establishes how the guest will pay for the accommodations.

Greets, registers, and assigns rooms to hotel guests.

It may be expanded to include other duties and responsibilities deemed necessary. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.

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